Shipping & Delivery Guide – betterbrandtools
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Shipping & Delivery Guide

*Due to the coronavirus and the extra steps we are taking for our employees safety & customers safety, please allow up to 21 days for delivery of your order*

How long will it take for me to get my order?

We pride ourselves on getting your order to you ASAP! Most orders in the United States should take 9 - 14 business days for delivery unless otherwise indicated. Occasionally, shipping dates can fluctuate due to supply and demand. Priority shipping is sometimes available through our order process, depending on your location. 

In the rare event that it takes more than 15 business days to receive your order, please reach out to us via email: support@getbettertools.com and one of our Customer Care Team members will help you.

 

Delivery Estimates:

United States:

Orders Shipped From US Warehouse: ~7 business days via USPS with tracking. Select "Priority Express Shipping at checkout to get items from our US warehouse. 

Orders Shipped From Asia Warehouse: ~14 business days via YunExpress with tracking.

Canada:

Orders Shipped From US Warehouse: Not available for Canadian Customers.

Orders Shipped From Asia Warehouse: ~14 business days via YunExpress with tracking.

 

What is YunExpress Shipping?

YunExpress is a Special Shipping Line of the United States Postal service for products coming from our warehouses in Asia. It allows us to quickly deliver your order from our manufacturers in China and Taiwan in 14 days or less, while saving you money in the process!

 

What if my tracking says my order was delivered but I haven't received my package?

Please note at times USPS does indicate that a package was delivered one day prior to the actual delivery due to their volume. Unfortunately, this is out of our control and we recommend waiting one more day before .

If after three days since your delivery confirmation and you do not receive an order that USPS states was delivered, this package may be lost or stolen, please reach out to us ASAP via support@getbettertools.com and one of our Customer Care team members will help you.

 

Can I exchange an order or return one for a refund?

Yes, we want you to be SATISFIED which is why we created The Better Tool Promise. Exchanges and returned are are only available for orders shipped from our US warehouse. To process an exchange or return, email us at support@getbettertools.com and we will provide instructions. Once we receive the returned order, we will exchange or refund, the choice is YOURS! 

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