Refunds & Returns – betterbrandtools
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Refunds & Returns

The Better Tool Promise

We know shopping online isn't always the easiest! So we developed the Better Tool Promise, a new way to order online! We PROUDLY protect our customers and ensure you enjoy our high quality tools. We promise to give you 30-Day money-back satisfaction guarantee if you change your mind. 

If your product is defective or doesn't work properly, let us know and we'll send you a replacement one free of charge!

Returns

As a proud American owned company, most of our products are manufactured and shipped from the US, but sometimes when we launch new products they are shipped from Asia. We cannot accept returns from pre-order items or items shipped direct from Asia. However, you are always protected by the Better Tool Promise. If your item arrives damaged, defective we will ship you a new one, free of charge! 

Returns ARE accepted on items shipped from the US. Simply contact us via email with your name, order number and we will provide you the return address and instructions. 

Better Tools Brand will NOT accept any returns for shipments outside the continental United States.  

 

Refunds

If your product is lost in the mail, defective or damaged we will happily issue you a full refund. Just let us know within 30 days of your order.

At Better Tools Brand we make it a goal to never leave a customer dissatisfied. We work hard to make sure that every order is correct and sent out in a timely manner.

Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, The Better Tools Brand will replace the tool-set and pay for the return shipping. 

If the merchandise purchased was defective in any way, the customer will have 60 days to notify us of the defective merchandise. If we are notified within 60 days, a replacement product will be shipped out at no additional cost to the customer. Please note that we will replace only defective items included in the kit.

If an item is damaged by USPS during the shipment, it is the customer’s responsibility to contact USPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.

If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge, as well as the return shipping cost, will not be refunded. 

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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